Looking inside the brain to identify emotions (and raising revenues)
Friday, June 3rd, 2011 by Gianluca ZaffiroIf you want to understand how a commercial on TV or on paper, a brand, a package, or a product are perceived by a consumer, you have to look inside their brain. That’s at least what Nielsen, a giant providing information and measurement for a comprehensive understanding of consumers and consumer behavior, believes. Nielsen made $5 billion of revenues out of this business last year.
Now Nielsen has decided to strongly invest on neuromarketing, a new methodology based on looking inside the consumers’ brain using brain imaging techniques. That’s why Neurofocus, a neuromarketing leading company, was acquired by Nielsen a few days ago.
The New York Times, while talking about Neurofocus and Nielsen, explains that:
Neuromarketing is the application of neuroscientific research to marketing, advertising, and entertainment content and messages. Neuroscience research has in recent decades revealed important new discoveries about how the human brain is structured and how it functions. These findings enabled NeuroFocus to develop patented technologies and proprietary techniques that provide greater accuracy and insight into consumer research.
But how is Neurofocus investigating our brain reactions? Let’s take the case of studying a TV commercial. First of all you have to wear an EEG cap on your head, in order to measure the brain activity while being exposed to the media stimuli (watching the commercial…). Afterward, some keywords that have been carefully associated to the commercial under investigation, are shown onto the screen: those words can refer to the brand, to the message, to the emotions that specific experience is evocating.
Let’s say that we want to understand if people are perceiving “speedness”, “aggressiveness”, “safety”, “design” in a sportscar commercial. While displaying those words, the EEG measures the brain reaction and creates a reference basis for the test. The commercial itself is then projected, followed again by the same keywords.
In the second round of the keyword projection, the brain reacts differently to each word because of the experience just elicited by the commercial. This reaction is measured with a technique called P300, that in neuroscience is a well-known electrical signal change in the neural activity that follows a relevant visual experience.
Thus the words that for that person were relevant while watching the commercial are identified, without having to ask anything or submitting a traditional questionnaire.
My bet is that in the future those systems will be used to support us also for daily tasks, for instance to instantly find images out of large personal database just following our brain inspiration (which in fact Microsoft Research is somehow already investigating), or to navigate through a movies catalog just being guided by our emotions.




